We value your privacy

We use cookies to ensure essential site functionality and, with your consent, for analytics to improve your experience. Read our Cookie Policy for details.

KnowStack
Features Use Cases Security Pricing Docs
Book a demo
Features Use Cases Security Pricing Docs
Book a demo

Cookie Policy

This Cookie Policy explains how KnowStack uses cookies and similar technologies when you visit our website.

Last updated: March 22, 2026

Contents

  1. What Are Cookies
  2. How We Use Cookies
  3. Cookie Categories
  4. Third-Party Cookies
  5. Managing Your Cookies
  6. Changes to This Policy
  7. Contact Us

1. What Are Cookies

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

Cookies can be "first-party" (set by the website you are visiting) or "third-party" (set by a different website, such as an analytics provider). Cookies can also be "session cookies" (deleted when you close your browser) or "persistent cookies" (remain on your device for a set period or until you delete them).

In addition to cookies, we may also use similar technologies such as localStorage (browser-based storage that persists between sessions) to store your preferences.

2. How We Use Cookies

We use cookies and similar technologies for the following purposes:

  • Authentication & Security: To verify your identity when you log in and to protect against unauthorized access and cross-site request forgery (CSRF) attacks
  • Preferences: To remember your settings, such as your preferred theme (light or dark mode)
  • Analytics: With your consent, to understand how visitors interact with our website so we can improve our services and user experience
  • Consent Management: To remember your cookie consent preferences so we do not ask you again on every visit

We do not use cookies for advertising, cross-site tracking, or selling data to third parties.

3. Cookie Categories

Essential Cookies

These cookies are strictly necessary for the website to function. They cannot be disabled. Without these cookies, services you have asked for cannot be provided.

Name Purpose Duration Type
admin_session Maintains your authenticated session after login 1 hour (sliding) Session (HttpOnly)
csrf_token Protects against cross-site request forgery attacks Session Session (HttpOnly)

Preference Cookies / Local Storage

These remember your settings and preferences to provide a more personalized experience.

Name Purpose Duration Type
knowstack-theme Stores your preferred theme (light or dark mode) Persistent localStorage
ks_cookie_consent Stores your cookie consent preferences Persistent localStorage

Analytics Cookies

These cookies are only set with your explicit consent. They help us understand how visitors use our website by collecting anonymous, aggregated data.

Name Provider Purpose Duration
_ga Google Analytics Distinguishes unique visitors by assigning a randomly generated number 2 years
_ga_* Google Analytics Maintains session state across page views 2 years

4. Third-Party Cookies

Google Analytics (via Google Tag Manager)

We use Google Analytics (implemented through Google Tag Manager) to analyze website traffic and usage patterns. Google Analytics is only loaded after you provide consent for analytics cookies through our consent banner.

Google Analytics collects information such as:

  • Pages visited and time spent on each page
  • Referring website or traffic source
  • Browser type and device information
  • General geographic location (country or city level — not precise location)

This data is aggregated and anonymized. We do not use Google Analytics for advertising or cross-site tracking purposes.

For more information about how Google uses data collected through its analytics services, please see Google's Privacy Policy.

5. Managing Your Cookies

Cookie Consent Banner

When you first visit our website, you will see a cookie consent banner that allows you to accept or reject non-essential cookies. You can change your preferences at any time by clearing your browser's localStorage for our site, which will cause the consent banner to reappear on your next visit.

Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically find these options in your browser's "Settings", "Preferences", or "Privacy" menu. Common actions include:

  • Viewing which cookies are stored on your device
  • Deleting some or all cookies
  • Blocking cookies from specific or all websites
  • Setting your browser to notify you when a cookie is set

Please note that blocking essential cookies may prevent you from using core features of our website, including authentication.

Google Analytics Opt-Out

In addition to rejecting analytics cookies through our consent banner, you can opt out of Google Analytics across all websites by installing the Google Analytics Opt-out Browser Add-on.

6. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes:

  • We will update the "Last updated" date at the top of this page
  • For significant changes to cookie categories or tracking practices, we will reset your consent preferences and re-display the consent banner

7. Contact Us

If you have questions about this Cookie Policy or our use of cookies, please contact us:

Email: [email protected]

KnowStack

Automated Knowledge Base creation from your company's communication. Powered by AI.

Product

  • Features
  • Use Cases
  • Pricing
  • Documentation
  • Blog
  • Compare

Company

  • About
  • Security
  • Contact
  • Privacy Policy
  • Terms of Service
  • Cookie Policy

Get Started

  • Book a demo

© 2026 KnowStack. All rights reserved.

Privacy Terms Cookies

Log in

Sign in with Google
Or continue with email

Create account

Sign up with Google
Or continue with email