Answer Instagram DMs from your knowledge base
Link an Instagram professional account and KnowStack drafts or sends replies to direct messages, using only what your knowledge base says.
KnowStack reads each Instagram direct message, finds the answer in your knowledge base, and writes a reply. You choose whether a person sends it or it goes out on its own. Instagram has its own settings, separate from Messenger.
Why it matters
Instagram DMs fill up with questions that have one right answer: price, sizes, stock, booking. Answering them by hand takes hours. KnowStack answers them from your knowledge base.
How it works
- Link an Instagram professional account to a Facebook Page you manage, then connect it.
- Pick the knowledge base to answer from and start in review mode.
- Switch the account to autopilot when you trust the answers.
What the knowledge base does
Each draft lists the knowledge base sections it used. Questions without an answer are collected in Insights.
Review or autopilot, per channel
Messenger and Instagram have separate settings, so an account can stay in review mode on Instagram while Messenger runs on autopilot.
Plans
Included in Professional, Business, Enterprise. Every new workspace starts with a 14-day trial that includes it. No card required. See plans and pricing
Questions
What kind of Instagram account do I need?
An Instagram professional account linked to a Facebook Page you manage.
Does Instagram count as an extra Page on my plan?
No. An Instagram account works through its linked Page, so it does not count as an extra Page.
Try it on your own knowledge
Start free with a $10 AI credit. No card required.