Troubleshooting

The invitation email never arrived

• Ask the candidate to check spam and promotions folders
• Verify the email address was typed correctly on the Assign panel
• If the email is definitely wrong, delete the assignment and create a new one with the corrected address
• For internal assignees, the in-app bell notification is also a reliable path to start the test

The candidate ran out of time

If the total time limit expires, the test auto-submits whatever answers were completed. If you want to offer a retake, create a new assignment. Consider increasing the time limit for future assignments if multiple candidates run out of time.

AI grading seems off on a specific question

Open the assignment, review the candidate's answer against the reference, and use the override action to adjust the score and add feedback. If a particular question is consistently graded oddly, consider rewriting the question or its reference answer, then use the updated question for future assignments.

Generation finished but no questions were created

• The selected KB or section may not contain enough content for the requested question count
• Try broadening the section scope or reducing the question count
• Regenerate; occasional transient AI errors are recoverable by retrying