Why KnowStack? The Complete Workflow How Features Connect Use Case Examples Getting the Most Value
Creating Your Account First Login & Dashboard The General Flow: From Data to Knowledge Understanding Navigation
Website Crawling Email Integration Document Upload Meeting Transcripts Telegram Integration Slack Integration
Generating a Knowledge Base Iterative Generation
Viewing & Navigating AI Search Editing Content Version Management Exporting Access Control
Inviting Team Members Roles & Permissions
Profile Settings Company Settings Notifications
Plans & Pricing AI Usage & Billing
Data Protection Account Security Secure Integrations
Integration Overview Managing Integrations
Tracking Activity
Getting Help Common Issues
Common Questions

Getting Help

If you need help with KnowStack, you have multiple options for getting assistance.

Support Tickets

The Support page (accessible from the dashboard) lets you create support tickets and communicate directly with the KnowStack team.

  1. Go to the Support page from the dashboard navigation.
  2. Click 'New Ticket' to create a support request.
  3. Choose a category (bug report, feature request, question, or other).
  4. Describe your issue in detail. You can attach files (screenshots, documents) to help explain the problem.
  5. Click 'Submit' to create the ticket.
  6. You will receive email notifications when the team replies to your ticket.

Ticket Lifecycle

Support tickets go through a standard lifecycle:

  • Open -- Your ticket has been submitted and is awaiting attention
  • In Progress -- A team member is actively working on your issue
  • Resolved -- The issue has been addressed. You can reopen if needed.
  • Closed -- The ticket is finalized

Viewing Your Tickets

The Support page shows all your tickets with filter chips to quickly view tickets by status (All, Open, In Progress, Resolved). Click on any ticket to view the full conversation thread and add replies.

Book a Demo

For a guided walkthrough of KnowStack, you can book a 30-minute demo with our team. Look for the 'Book a Demo' link on the homepage or contact page.