Why KnowStack? The Complete Workflow How Features Connect Use Case Examples Getting the Most Value
Creating Your Account First Login & Dashboard The General Flow: From Data to Knowledge Understanding Navigation
Website Crawling Email Integration Document Upload Meeting Transcripts Google Drive Import Telegram Integration Slack Integration
Generating a Knowledge Base Iterative Generation
Viewing & Navigating AI Search Editing Content Version Management Exporting Sending a Copy to Another Company Access Control
How Website Chat Works Installing the Widget Allowed Websites Widget Settings Chat Button and Attention Animation Conversations Insights: Unanswered Questions
How Messenger and Instagram Replies Work Connecting a Facebook Page Connecting Instagram The Review Queue Autopilot Reply Settings Insights The 24-Hour Window Recovered Messages Notifications Pausing and Disconnecting
Working with Leads
Inviting Team Members Roles & Permissions
Profile Settings Company Settings Notifications Telegram Notifications
Plans & Pricing AI Usage & Billing
Data Protection Account Security Secure Integrations
Integration Overview Claude Connector Webhooks for New Leads Managing Integrations
Overview Creating a Test AI Question Generation Assigning Tests The Candidate Experience AI Grading and Manager Override Analytics Releasing Results Abandonment and Retakes FAQs Troubleshooting
Tracking Activity
Getting Help Common Issues
Common Questions

Managing Integrations

All data sources are managed under 'Sources' in the sidebar. 'Overview' shows every source at a glance, and each source has its own page, with steps for connecting, selecting, fetching and browsing data where they apply.

Checking Integration Status

In the sidebar, a number beside each source shows how many items it holds. For example, 'Emails' shows the number of fetched emails, and 'Websites' the number of crawled sites.

Background Processing

Data fetching (crawling, email sync, Telegram fetch, Slack fetch) runs in the background. You do not need to keep the page open. When a job completes, you will receive a notification. While an operation is running, a banner at the top of the source's page shows its progress.

Troubleshooting Integrations

  • If a Gmail connection fails, try disconnecting and reconnecting. You may need to re-authorize permissions in your Google account.
  • If IMAP connection fails, double-check your server settings (host, port, username, password). Ensure your email provider allows IMAP access.
  • If a website crawl finds fewer pages than expected, the site may use JavaScript rendering or block crawlers.
  • If Telegram connection fails with an authentication error, ensure you are entering the code from the Telegram app (not SMS).
  • If Slack channels are not appearing, make sure the connected account has access to those channels.