Why KnowStack? The Complete Workflow How Features Connect Use Case Examples Getting the Most Value
Creating Your Account First Login & Dashboard The General Flow: From Data to Knowledge Understanding Navigation
Website Crawling Email Integration Document Upload Meeting Transcripts Google Drive Import Telegram Integration Slack Integration
Generating a Knowledge Base Iterative Generation
Viewing & Navigating AI Search Editing Content Version Management Exporting Sending a Copy to Another Company Access Control
How Website Chat Works Installing the Widget Allowed Websites Widget Settings Chat Button and Attention Animation Conversations Insights: Unanswered Questions
How Messenger and Instagram Replies Work Connecting a Facebook Page Connecting Instagram The Review Queue Autopilot Reply Settings Insights The 24-Hour Window Recovered Messages Notifications Pausing and Disconnecting
Working with Leads
Inviting Team Members Roles & Permissions
Profile Settings Company Settings Notifications Telegram Notifications
Plans & Pricing AI Usage & Billing
Data Protection Account Security Secure Integrations
Integration Overview Claude Connector Webhooks for New Leads Managing Integrations
Overview Creating a Test AI Question Generation Assigning Tests The Candidate Experience AI Grading and Manager Override Analytics Releasing Results Abandonment and Retakes FAQs Troubleshooting
Tracking Activity
Getting Help Common Issues
Common Questions

Notifications

KnowStack tells you about events such as a finished knowledge base, a failed data collection job, a customer chat that needs a person or a new lead. Every notification appears in the bell. Some can also be sent by email, and you can get the ones you choose in Telegram.

In-App Notifications

The notification bell in the top bar shows a count of unread notifications. Click it to open the notification center, where you can:

  • View all recent notifications with timestamps
  • Click on a notification to navigate to the relevant page
  • Mark notifications as read
  • Clear all notifications

Email Notification Preferences

Go to Settings and select the 'Notifications' tab:

  • 'Enable email notifications' -- Turn email on or off entirely
  • 'Background Jobs' -- 'All', 'Failures only' or 'None', for crawls, fetches and generation jobs
  • 'Team & Invitations' -- 'All' or 'None', for new team members and invitation changes
  • 'Knowledge Base' -- 'All' or 'None', for generation results and conflicts
  • 'Support Tickets' -- 'All' or 'None', for ticket replies and status changes
  • 'System Alerts' -- 'All' or 'None', for account and system messages
  • 'Email timing' -- 'Immediate' sends each email as the event happens; 'Never' sends none

Click 'Save' to keep your changes.

Notifications about customer chats and leads (website chat, Messenger, Instagram) are never sent by email. They appear in the bell, and in Telegram if you link it.

Telegram

The 'Telegram' section on the same tab links your Telegram account. You choose which notifications reach you there, and you can act on customer chats from the message. See Telegram Notifications.

Unsubscribe

Every notification email has an unsubscribe link at the bottom. Clicking it turns off all email notifications for your account. The bell and Telegram are not affected. To get emails again, turn on 'Enable email notifications' in Settings.