Why KnowStack? The Complete Workflow How Features Connect Use Case Examples Getting the Most Value
Creating Your Account First Login & Dashboard The General Flow: From Data to Knowledge Understanding Navigation
Website Crawling Email Integration Document Upload Meeting Transcripts Google Drive Import Telegram Integration Slack Integration
Generating a Knowledge Base Iterative Generation
Viewing & Navigating AI Search Editing Content Version Management Exporting Sending a Copy to Another Company Access Control
How Website Chat Works Installing the Widget Allowed Websites Widget Settings Chat Button and Attention Animation Conversations Insights: Unanswered Questions
How Messenger and Instagram Replies Work Connecting a Facebook Page Connecting Instagram The Review Queue Autopilot Reply Settings Insights The 24-Hour Window Recovered Messages Notifications Pausing and Disconnecting
Working with Leads
Inviting Team Members Roles & Permissions
Profile Settings Company Settings Notifications Telegram Notifications
Plans & Pricing AI Usage & Billing
Data Protection Account Security Secure Integrations
Integration Overview Claude Connector Webhooks for New Leads Managing Integrations
Overview Creating a Test AI Question Generation Assigning Tests The Candidate Experience AI Grading and Manager Override Analytics Releasing Results Abandonment and Retakes FAQs Troubleshooting
Tracking Activity
Getting Help Common Issues
Common Questions

Notifications

KnowStack tells the people who manage replies when a draft is waiting, a question has no answer, a customer leaves contact details, or a Facebook connection needs attention. Notifications go to everyone in the company with the 'Messenger Replies' permission. They appear in the bell at the top of the dashboard, and in Telegram for people who linked it. They are not sent by email.

NotificationWhen it's sentClicking it opens
'Messenger reply ready for review'A new draft is waiting in review mode.The conversation.
'Messenger: the knowledge base had no answer'The knowledge base doesn't cover a question, or a guardrail stopped a message. Once per conversation while it waits for a person.The conversation.
'Messenger reply expires soon'A draft is about to expire. Once per draft.The conversation.
'Messenger: a customer left contact details'A new lead was saved.'Leads'.
'Another app is answering your Page'A daily check finds another app receiving the Page's messages.'Messenger'.
'Facebook account needs reconnecting'Facebook stopped accepting a connected account.'Messenger'.
'Replies paused: their knowledge base was deleted'The only knowledge base a Page answered from was deleted.The channel page.

In the bell, these titles say Messenger for Instagram conversations too. Clicking one opens the conversation in 'Instagram'. Telegram alerts name the right channel.

'Facebook account needs reconnecting' also pops up on screen, because replies on that account's Pages can't be sent until someone reconnects. The flag clears by itself once Facebook accepts the account again.

Telegram

In Telegram you can act on the alert without opening KnowStack: 'Take over' a conversation the AI couldn't answer, 'Approve and send' or 'Discard' a draft, and set a new lead's status. Each person chooses which alerts they want, separately for Messenger and Instagram. See Account & Settings, Telegram Notifications.

Banners on the page

  • A Facebook account needs reconnecting, with the account name and the number of Pages affected, and a 'Reconnect' button.
  • 'Another app is also answering' one of your Pages, with the app name and a 'Show Page' button.
  • The number of drafts about to expire, with a 'Review' button.
  • 'Messenger replies are paused for the whole company' (on Instagram: 'Instagram and Messenger replies are paused for the whole company'), with a 'Resume' button.

Live updates

While the page is open, new messages and finished drafts appear without reloading.

Everyone with the 'Messenger Replies' permission gets every notification. Give it only to the people who handle replies.