Why KnowStack? The Complete Workflow How Features Connect Use Case Examples Getting the Most Value
Creating Your Account First Login & Dashboard The General Flow: From Data to Knowledge Understanding Navigation
Website Crawling Email Integration Document Upload Meeting Transcripts Google Drive Import Telegram Integration Slack Integration
Generating a Knowledge Base Iterative Generation
Viewing & Navigating AI Search Editing Content Version Management Exporting Sending a Copy to Another Company Access Control
How Website Chat Works Installing the Widget Allowed Websites Widget Settings Chat Button and Attention Animation Conversations Insights: Unanswered Questions
How Messenger and Instagram Replies Work Connecting a Facebook Page Connecting Instagram The Review Queue Autopilot Reply Settings Insights The 24-Hour Window Recovered Messages Notifications Pausing and Disconnecting
Working with Leads
Inviting Team Members Roles & Permissions
Profile Settings Company Settings Notifications Telegram Notifications
Plans & Pricing AI Usage & Billing
Data Protection Account Security Secure Integrations
Integration Overview Claude Connector Webhooks for New Leads Managing Integrations
Overview Creating a Test AI Question Generation Assigning Tests The Candidate Experience AI Grading and Manager Override Analytics Releasing Results Abandonment and Retakes FAQs Troubleshooting
Tracking Activity
Getting Help Common Issues
Common Questions

Autopilot

Autopilot lets a Page send replies without anyone reading them first. Every Page and channel starts in review mode, and you switch each one yourself.

ModeLabel in Reply settingsWhat happens
Review'Review before sending'Every reply waits in 'Conversations' until a person sends it.
Autopilot'Autopilot'Replies go out as soon as KnowStack writes them.

Switch a Page to autopilot

  1. Open 'Messenger' or 'Instagram' and select 'Pages' ('Accounts' on Instagram).
  2. Click the gear button on the Page's row to open its reply settings.
  3. Under 'Mode', choose 'Autopilot'.
  4. If you want, fill in 'When the knowledge base has nothing, send' (see below).
  5. Click 'Save'. The Page row now shows the 'Autopilot' badge.

Messenger and Instagram have separate settings, so a Page can run on autopilot in Messenger and stay in review mode on Instagram. When every Page is on autopilot and nothing is waiting, 'Conversations' shows 'Every Page is on autopilot; replies go out on their own.'

When the knowledge base has no answer

On autopilot, KnowStack never guesses. If the knowledge base has nothing on a question:

  • If you wrote a holding message in 'When the knowledge base has nothing, send', KnowStack sends it. For example, a line saying a colleague will reply soon.
  • If you left the field empty, KnowStack stays silent.
  • Either way, the conversation is marked 'Needs a person', managers get a notification, and the question goes to 'Insights'.

While a conversation waits for a person, another unanswered question in it doesn't trigger a second holding message or a second notification.

Safeguards that still apply

  • Words in 'Hand to a human when the message contains' and topics in 'Never answer about' stop KnowStack answering that message.
  • 'Daily reply cap' limits how many messages KnowStack sends on its own each day.
  • Outside business hours, KnowStack sends only your after-hours message, if you wrote one.
  • A conversation someone took over is left alone.
  • 'Pause this Page' stops all drafts and sends.

Autopilot needs a working Facebook connection. If the account needs reconnecting, KnowStack won't let you switch to autopilot ('Reconnect the Facebook account before switching this Page to autopilot'), and replies can't be sent until you reconnect.

Start in review mode. Send drafts for a few days, check the 'Based on' sources, and fill gaps from 'Insights' before you switch a Page to autopilot.